Flooring Terms of Service
Introduction
Ranger's Furnishing Stores Flooring Department always aim to give you the best possible value and service. The following Terms and Conditions will explain how we will deal with your order, and you should read them carefully. They can be viewed at any time by clicking the Terms and Conditions link at the foot of each web page.
By purchasing through this website, you are entering into a legally binding contract with us. This means that both you and we have rights and obligations. If you are unsure of your rights and obligations now or at any time during the contract, please seek independent advice. If you are under the age of 18, you may use the website only with the involvement of a parent or guardian.
The information on this website is given in good faith and Ranger's Furnishing Stores cannot accept responsibility for any loss or damage arising from the information or its use or misuse.
Ranger's Furnishing Stores has a a store in Farnham in Surrey where our products can be viewed and where you can speak to one of our trained store staff to ensure you are buying the right product for you. The address of the store is: 105-106 West Street, Farnham, Surrey, GU9 7EN.
Your consumer rights are different when you buy online and these Terms and Conditions may not apply to, or may be different for, purchases made in one of our shops.
If you are looking for assistance with a purchase you made, please call our Sales Team on 01252715185.
Your order
By placing an Order with us, you are accepting these Terms, as well as our Privacy Notice and the Terms of Website Use of this website.
When you place your online order, you are inviting us to enter a contract with you to supply the products you have selected at the price indicated on the website and in your order form. When we receive your order, we will send you an acknowledgment by email within 48 hours to the email address you have supplied to us to confirm receipt, following which your order will be processed. This acknowledgment is neither an order confirmation nor an order acceptance by us. Acceptance of your order, and the completion of the Contract, will take place when we despatch the products to you (or the first item if we are delivering in instalments).
When placing an order with us (including requesting samples or making an appointment under our home consultation service) you will be enrolled in our in our email, Facebook, and Google Audiences marketing programmes. You can opt out of this at any time using unsubscribe links in our e mail messages, by accessing your online account or by contacting us at customerservices@rangersfurnishing.com. We will not share your personal information with any other companies for their marketing purposes. Your information may be processed outside of Europe, but strict rules are in place to safeguard it. To find out more, see our Privacy Notice and Cookie Policy.
If you have a valid discount voucher to redeem, please enter the relevant code in the relevant box when you proceed to checkout and the discount will be deducted from the total.
We may list availability information for products sold by us on the website, including throughout the Order process, but cannot guarantee the availability of products listed on the website.
Acknowledgement of your Order is not a guarantee by us of the availability of the products.
If you receive an acknowledgment email or confirmation email for an order which you did not place, or if the details in the acknowledgment email or confirmation email do not match the order which you placed, you must contact our Customer Services Team on 01252 715185 or via email to customerservice@rangersfurnishing.com or write to us at Customer Services, Ranger's Furnishing Stores, 105-106 West Street, Farnham, Surrey, GU9 7EN
We do our utmost to ensure that all our web prices and descriptions are accurate and up to date, but on rare occasions it is possible that errors may occur. Our team will check the details of your order and if we find that there is a pricing or other error, we will notify you as soon as possible and give you the choice to proceed with your order at the correct price/specification or to cancel your order and obtain a full refund. If we do not receive a response to this notification within 7 days, we will cancel the order and issue a refund of your payment.
If you have provided your own measurements, you are responsible for these being accurate and Ranger's Furnishing Stores accepts no liability if the floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery or when the floorcovering is fitted.
Liability
While we try and get things right first time, occasionally things don’t go according to plan. Subject always to your statutory rights, if your floorcovering is not of satisfactory quality or is not fit for a purpose which was made known to us, we will replace any defective floorcovering and arrange for the defective floorcovering to be uplifted and disposed of.
If there is a problem with the fitting we will ask our fitters to revisit your property for to carry out any necessary remedial works.
This does not affect your statutory rights.
Our products are only suitable for normal domestic use and are not necessarily suitable for commercial use, unless otherwise stated by the salesperson, particularly where there are different fire safety standards in respect of some commercial uses with which the products may not comply.
If you are acting other than as a consumer, all terms, conditions and warranties implied by law (other than the warranty as to title) are excluded. You must make your own decision as to whether the products you select are fit for their purpose, even if the purpose is made known to us. In these circumstances our liability is limited to the cost of replacing any defective product. No liability is accepted for any loss of rental income, inconvenience, distress, inability to hire the room, loss of turnover, loss of profit or any indirect and/or consequential losses whatsoever.
This provision does not affect any liability we have for fraud or fraudulent misstatement or for personal injury arising out of our negligence.
Products
Care guides and product information
You confirm that you have read and understood the care guides and product information relating to the product you are purchasing. A link to the care guide is available by requesting one from the Ranger’s Customer Service Team.
Product guarantees
We are responsible for ensuring that the products we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees.
Our pricing in detail
Clear pricing
At Ranger's Furnishing Stores we want our customers to have confidence that they are getting the very best value on all our flooring. That's why we constantly check our prices against our competitors to make sure ours are competitively low. At Ranger’s we make pricing as simple as possible by including our fitting charges in the price of the carpet. There may be other extras required for your quotation such as underlay, door bars, adhesive, stair fitting etc. There may be some special circumstances where additional labour charges may be required. All charges will be clearly communicated to you before work is undertaken.
The list price may not be the last selling price of a particular product.
Payment
Payments for flooring services and product may be made by debit or credit card, cheque or cash. A deposit payment using a debit or credit card is taken at the time you place your order and can either be placed in person or over the phone. The Payment is processed using an independent company’s secure payment processing system. The final balance of the payment is due once the flooring has been completed and must be paid on the same day. Full balance payments for flooring services and product may be made by debit or credit card, cheque or cash.
Delivery
Delivery and/or installation dates are estimates only and given in good faith but are not guaranteed times or dates and should not be relied upon as such. Time is not of the essence of the contract. If the expected delivery time is likely to, or does, exceed 30 days you will be entitled to cancel your order if you wish and receive a full refund, unless we have advised you of a longer timescale and you have agreed to it.
Please check that the products you receive are the ones you ordered, the correct colour and size, and that they are examined for apparent faults or damage at the time of delivery and before installation/assembly. If on inspection you have any doubts, please contact us immediately.
We deliver products ourselves;
We deliver to carpet and flooring only to our local area. Our local area is defined as a 15 miles radius from our store address: 105-106 West Street, Farnham, Surrey, GU9 7EN. Deliveries outside this area may be possible for an additional charge. Please contact our Customer Service team on 01252 715185.
For more information on our Delivery Service please click here.
It is your responsibility to ensure that there is adequate free parking and free and clear access and clearance to allow the products to be delivered without damaging the products or any decoration through the route of access. If you do not do so, no responsibility is accepted for any damage caused unless and to the extent we have been negligent.
Storage of products
We will only keep products in our warehouse for a maximum of three months after the date of your order. This includes any part-fitted products. You must accept delivery of your products within this time. If not, you authorise us to dispose of your products with no liability on us. If we agree to store your products for longer than three months, we will advise you of the charges for storage, and you agree to pay such charges in advance. Further, you accept that during the period in excess of three months, your products may be damaged, and you accept full responsibility for such damage.
Fitting (floor coverings)
If you wish us to arrange for your floor covering to be fitted, Ranger’s will provide a fitting service with their own employed expert flooring fitters. Alternatively, you may make any other arrangements for fitting the product yourself. Once we have established our fitters are suitable to fit the products you have purchased from us we will arrange a suitable date for fitting based on when your ordered flooring product arrive with us.
We retain full responsibility for the products and services we supply, and we are responsible for the standard and quality of, and any liability arising from, delivery and/or installation.
Door trimming
Doors may need to be trimmed to allow clearance depending upon the depth of your chosen floorcovering. This is not part of the fitting work unless this has been specifically agreed. Fitters may remove doors to facilitate fitting and have them ready for you or your appointed carpenter to carry out the trimming and re-hanging. If you have fire doors, external doors or non-wood doors that require trimming, this will need to be carried out by a specialist carpenter and this is not a service which Ranger's Furnishing Stores will either carry out or arrange. We are also unable to remove, or arrange the removal of, any fire doors or external doors so arrangements must be made prior to the fitting date to avoid any delays.
Uplift and disposal
At Ranger’s ‘Uplift and Disposal’ of old Floorcoverings is included in the price of the floor covering. Our fitters will remove your old flooring and all offcuts and packaging from your new flooring. Even if you have paid for the service, the fitter will only carry out this work if the floorcovering is not soiled and there is no health and safety risk to the fitter in respect of the product being uplifted. Your fitter will return the flooring removed to Ranger's Furnishing Stores for disposal. If you have decided not to opt for this service, it is your responsibility to uplift your existing flooring prior to your fitters’ arrival. Your fitter will then bag up any offcuts from your new flooring and leave them for you to dispose of. If you would like to keep any offcuts, please advise your fitter upon arrival at your home. Your fitters will move up to five pieces of empty furniture from your room. This does not include white or electrical goods, pianos, antiques, or items over 4ft in height. Please ensure that these items contents are cleared prior to the fitting date to avoid any delays or inconvenience with your fitting.
All cost of travel up to a 40 mile round trip from the store to the installation address is covered in the quoted job price. There may be additional charges for longer distances, difficult parking restrictions or unusual requests e.g. ferry crossings.
Appointment times and dates
Fitting appointments are estimates only and are made in good faith, but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. Time is not of the essence. We cannot accept liability for delayed arrival of the fitter.
Damage and scuff marks
Our fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended.
Neither Ranger's Furnishing Stores nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.
Subfloor
We will only carry out and take responsibility for any free survey where the product to be installed is subsequently purchased from us.
If you have asked a Ranger's Furnishing Stores estimator to visit your home and check the suitability of a particular product to be supplied by us for your flooring, the survey is limited to checking what is physically visible without lifting existing floor coverings. If you would like the entire subfloor checked, it is your responsibility to lift the existing floorcoverings prior to inspection. Following inspection, we will advise of any works that may be necessary prior to the installation of your product as revealed by the survey of the subfloor. You can then decide whether you wish for a fitter recommended by us to carry out any subfloor preparation under a separate agreement between you and the fitter, or whether you wish to arrange to carry out any appropriate works yourself.
If you elect to carry out any subfloor preparation works, it is your responsibility to ensure that the works are completed to an appropriate standard in accordance with the manufacturer’s instructions for the product(s) used and all relevant British Standards. You will need to provide the store arranging the fitting with evidence that this has been completed prior to the fitter attending to fit the floorcovering.
Quotations and fitting
All quotations and orders are on the basis that the subfloor is suitable for fitting the flooring you have selected without additional work. It is your responsibility to ensure that this is the case. We can carry out a free home flooring survey (please see above). Our fitters will fit the product on your subfloor as it is when he or she arrives to fit the floorcovering unless you have asked us to arrange for any works to be carried out to your subfloor. If any damage is caused to the product as a result of your subfloor being inadequate, all costs associated with remedying the subfloor and replacing any product are solely your responsibility unless we carried out a survey, please see above.
Cancellations and returns
The following is only applicable where a contract has been made either:
- 1.over the internet; or
- 2.by telephone; or
It does NOT apply where a contract is made in a store.
In addition to your normal statutory rights, subject to certain exceptions, see below, as a consumer you also have the right to cancel the contract at any time up to fourteen days after the date your order is delivered to you, or if you have ordered more than one item and they are delivered on different dates, fourteen days after the date of the last delivery of your order. Please contact the relevant store dealing with your order to cancel.
Internet orders
If your order has not been delivered and you wish to cancel it you can do so in one of the following ways:
- Online: please contact our Customer Service Team on 01252 715185.
- In Store: at Ranger’s Furnishing Stores, 105-106 West Street, Farnham, Surrey, GU9 7EN
- One of the team will check the status of your order and confirm if the cancellation is possible.
Telephone orders and orders placed in the home
If your order was placed over the telephone directly with a store or was placed with an estimator in your home, it has not been delivered and you wish to cancel your order please contact the store who will check the status of your order and confirm if cancellation is possible. Cancellation will not be possible if the carpet has already been cut to your specific order size.
Floorcoverings
The right to cancel does NOT apply to products that are made to your specifications. This includes floor coverings, which have been cut from a roll to your specific order size. If the products are excluded from your right to cancel, we will find out whether or not they have already been cut to your specifications and if not we will accept a cancellation of your order and refund your money.
General
When your products have been delivered you have a reasonable opportunity to make sure that they are the products you ordered. If not you must not cut into, fit or use them (other than to check whether or not they are the right products). You must retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the products and for their reasonable care whilst they are in your possession. Please contact the store from which the products were ordered within 14 days of delivery.
You are under a duty to take reasonable care of the products until the end of any cooling off period. In particular you must ensure that the products are not soiled in any way.
How to return the products
If you cancel your order and wish to return the products in accordance with your statutory right to cancel
- For floorcoverings (other than rugs) and beds we will arrange collection of the products. You must uplift any floorcovering and make it available for collection. It must not have been cut or damaged in any way. There will be a collection charge equal to the delivery charge for the product. You will still need to pay the original delivery charge for the product in addition to any collection charge, and any fitting charge under the separate agreement between you and the fitter.
After this statutory fourteen day ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advice from Trading Standards or other advisory body.
After sales service
If you require any help or are not satisfied after you have made your purchase, please contact our Customer Service team. It is really important that you tell us if you are not satisfied as soon as possible to enable us to put things right for you quickly.
Floorcoverings
Please inspect the completed work with your fitter (please see the Fitting (Floorcoverings) section above for more details on the fitting process) before they leave. Your fitter should be able to address any issues which are identified.
If a problem with the fitting manifests itself after the product has been fitted, please contact us as soon as possible.
General
If you made your purchase:
- At a shop: please contact the shop directly or call our Customer Service Team on 01252 715185.
- Online: please contact our Customer Service Team on 01252 715185 or contact your local store who serviced your order (local store contact details can be found on our order confirmation email).
Alternatively, you can contact Customer Services on their email address:
If you remain unhappy with our final response to a complaint, you may be entitled to refer your complaint to an Alternative Dispute Resolution provider. We will provide details of an ADR provider in our final response letter.
Alternatively, if you are not in the UK, you may be entitled to refer your complaint to the EU Platform for Online Dispute Resolution (ODR): http://ec.europa.eu/consumers/odr/
Data protection
Ranger's Furnishing Stores takes data protection very seriously. All data is stored and treated with complete confidentiality and in accordance with the relevant legal obligations. More details regarding use of data can be found in our Privacy Notice.
Ranger’s information
Ranger's Furnishing Stores
105-106 West Street
Farnham
Surrey
GU9 7EN
Tel: 01252 715185
E-mail: customerservices@rangersfurnishing.com
VAT Reg No: 188 5591 08 (VAT is payable at rates prevailing where a tax point is triggered, this is the earlier of the date of issue of the VAT invoice and on the date payment is made).
Calls to 01252 715185 from landlines are charged at normal landline rates from within the UK (subject to time of day and calling package). Mobile rates may vary.